Shipping policy

 ORDER PROCESSING:

Please allow 14 days process  and make your order. Expect an email within 24hours to let you know your order is on the way!

 STORE PICKUP

Orders can be picked up daily, from 10am - 2pm. An email will be sent when your order is ready for pickup.

LOCAL DELIVERY

During checkout, enter your address and choose the ship option. Click the "continue to shipping" button. Local delivery is available for addresses within 10 kilometers of our shop.

If the local delivery option does not show up during checkout, your order is not eligible for local delivery.

Orders placed before 2pm during store hours 10am - 5pm will be delivered the same day. Orders placed outside of these hours will be delivered the next day we are open.

 When your order is ready for delivery, you will receive an email.

 SHIPPING

Orders are generally shipped within 3 days using Canada Post. Canada Post's delivery standard is 2 - 7 days to Canada and 8-10 days to the USA. Optional: We do not ship outside of Canada and the USA  at this time.

 REFUNDS, RETURNS AND EXCHANGES

 We accept returns up to 30 days after delivery, if the item is unused and in its original condition, we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at simplicitynsuch17@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

 If you have any further questions, please don't hesitate to contact us at Simplicitynsuch17@gmail.com